General Terms and Conditions

The operator of the service

neochrome is operated by:

René Obe

Schloßstraße 2, 53115 Bonn, Germany

Contact: the form at the bottom of the page, or contact@neochrome.art. The full legal details are in the Impressum.

Purpose

These terms frame the contract concluded between the operator and you when you use neochrome and subscribe to it. They apply to every user; certain protections described here are specific to consumers and do not apply to professional use.

The applicable version is the one in force at the time of your subscription or its renewal; its date appears at the top of the page.

The service

neochrome is an online RAW development engine: from a raw file, it computes a developed image according to its process. Everything happens in the browser, with nothing to install.

• the low-resolution preview is free and unlimited;
• five full-resolution exports are offered per verified identity;
• the subscription unlocks full-resolution exports without limit.

The detailed workings are described in the FAQ and in the engine's help.

Your account

Creating an account is necessary to upload your RAW files. Signing in is done via Google or via a link sent to your email address, without a password.

You provide a valid address and accurate information, open only one account in your name, and remain responsible for its use. The service is not directed at minors. The processing of your data and the fate of your photos are described in the privacy policy.

Trying before subscribing

neochrome aims to be honest: before any payment, you can try the engine without limit in preview, and export five full-resolution images for free. You thus have everything you need to judge the rendering on your own files.

The subscription comes only afterwards, in full knowledge of the result: subscribing presupposes that you have tried the tool and that it has convinced you. This is what grounds the principle of non-refund described below.

Subscription, prices and payment

Two plans are offered: €4 per month or €35 per year.

• prices are final; as the operator falls under the small-business scheme (§ 19 UStG), no VAT is charged;
• payment is made via Stripe, in advance for the chosen period; your card details never pass through neochrome;
• the subscription renews automatically at term, until cancellation; the renewal terms specific to each plan are set out under “Term and cancellation”;
• a price change never affects an ongoing subscription: it is announced in advance and applies only to later renewals, which you remain free to refuse by cancelling.

An invoice is available at any time from Stripe.

Term and cancellation

The subscription is concluded for the initial period you choose — one month or one year — and then renews automatically.

You can cancel at any time, without justification, from the “My account” tab (Stripe portal).

For the monthly plan, cancellation takes effect at the end of the current month. The annual plan is committed for its first year; at its term, it no longer renews yearly but monthly, at the monthly rate in force, and is then cancellable at the end of each month. In all cases, you keep access until the actual end of the current period, then return to the free offer.

Deleting your account immediately ends the subscription (which is then cancelled with Stripe), without refund of the current period. The operator, for its part, may suspend or terminate an account in case of abuse (see “Acceptable use and abuse”).

Right of withdrawal

As a consumer subscribing at a distance, you have in principle a fourteen-day withdrawal period.

neochrome being a digital service provided immediately, you ask us, at the time of payment, to begin providing it during this period, and you acknowledge that this right will lapse once the contract is fully performed. As long as it is not, you can still withdraw: you then owe only an amount proportionate to the service already provided, and the rest is refunded to you.

The details and the model form are set out in the withdrawal instructions (Widerrufsbelehrung).

Refunds

Because of the prior free trial and the immediate provision of the service, the subscription is in principle non-refundable: the current period remains due, and cancellation only stops future renewals, with no pro-rata refund.

A refund is nonetheless granted in the following cases:

• withdrawal: as long as the contract is not fully performed, you can exercise your right of withdrawal within the fourteen-day period; you are then refunded, less only the amount proportionate to the service already provided, in accordance with the withdrawal instructions;
• billing error: double charge, wrong amount, or a payment not attributable to you (fraudulent use of your means of payment);
• service durably unavailable or non-conforming: if neochrome does not work as described over a prolonged period and the defect is not corrected after you have reported it to us, the law entitles you to a price reduction or to termination with refund of the part not provided;
• unwanted annual renewal: as a goodwill gesture, if an annual subscription renews against your will, we refund you on request within fourteen days following the renewal, provided the service was not used during that period.

Your mandatory statutory consumer rights (notably the warranty of conformity) remain and are not limited by these terms. Any refund is made by the same means of payment, via Stripe.

Acceptable use and abuse

neochrome is open to you to develop your own photographs. You are solely responsible for the files you upload and for their content. In particular, you undertake not to:

• upload images to which you do not hold the rights, or which infringe the rights of third parties (copyright, the image rights of the persons depicted);
• upload illegal content — in particular any child sexual abuse material, strictly prohibited and reported to the authorities as the law requires —, nor content harming the dignity, privacy or rights of others, nor content inciting hatred or violence;
• circumvent the limits of the free offer (creating multiple accounts, false identity) or any other mechanism of the service;
• share, resell or transfer your access to a third party;
• disassemble or decompile the engine, except in the cases permitted by law (notably for interoperability purposes);
• automate massive use, overload the service or disrupt its operation (bots, data scraping, attacks).

neochrome neither inspects nor keeps your images (see the privacy policy): we therefore do not monitor their content. But in case of a report or manifest abuse, we reserve the right to suspend or close the account concerned, without refund, and to make the reports required by law.

No guarantee of result

neochrome is a creative tool. The rendering obtained depends on your original file and the settings you choose: no particular aesthetic result, nor any suitability for a given use, is guaranteed.

The service is provided “as is”, within the limits permitted by law. This absence of guarantee concerns taste and rendering, not proper functioning: neochrome must work in accordance with its description, and the statutory warranty of conformity remains fully applicable.

Availability

We do our best to keep neochrome available continuously, but without guaranteeing uninterrupted access: interruptions are possible (maintenance, technical incident, force majeure), and heavy computations may be queued at peak times.

Since your photographs are not kept, always keep your original files: neochrome is not a storage space.

Intellectual property

The neochrome software — its engine, its dyes as defined in its code, and its interface — as well as its texts belong to the operator and are protected by copyright; the name “neochrome” is protected within the limits of applicable law. This protection concerns this concrete implementation, not the process or method in themselves. The subscription grants you a personal and non-transferable right to use the service; it assigns you no rights over the technology.

Your photographs and the images you develop, on the other hand, remain entirely yours. neochrome claims no rights over them; you dispose of them freely, including for commercial use.

Liability

The operator is liable for damage caused intentionally or by gross negligence, as well as for breach of an essential obligation of the contract. For the rest, and to the extent permitted by law, its liability is limited to foreseeable, typical damage.

The liabilities that the law makes mandatory remain fully engaged, notably in case of harm to life, body or health, under the Product Liability Act, and in matters of data protection.

You remain responsible for backing up your original files and for the lawfulness of the content you upload.

Personal data

The processing of your data is described in the privacy policy, which forms an integral part of your information and which we invite you to read.

Changes to the terms

These terms may be modified for a valid reason — evolution of the service, a new legal obligation, or a technical or security reason. Any change is announced to subscribers in advance. If a change disadvantages you significantly, you can refuse it by cancelling before it takes effect.

Governing law and disputes

The contract is governed by German law. If you are a consumer residing in another country of the European Union, you keep the protection of the mandatory provisions of your country of residence.

We are neither obliged nor willing to participate in a dispute-resolution procedure before a consumer conciliation body (§ 36 of the German VSBG).

Final provisions

Should a clause of these terms be held invalid, the others would remain in force, and the invalidity would not call into question your mandatory statutory rights.

These terms are written first in French, then translated into other languages. If you concluded the contract in one of these languages, it is the corresponding version that governs your relationship with the operator.